Refund Policy

Last updated: 2026-07-06

Phuze has one paid plan (see /pricing), billed monthly. The free tier requires no payment at all — you can evaluate the full service before paying anything.

Refunds

• First charge: if you are not satisfied for any reason, email us within 14 days of your first payment and we will refund it in full.
• Billing mistakes: duplicate or erroneous charges are refunded in full, any time.
• Later charges:we don't prorate partial months, but if something on our side went wrong (extended outage, service failure), contact us — we're reasonable.

Cancellation

Cancel any time by email (during alpha) or from the dashboard once self-serve billing lands. Your paid limits remain active until the end of the period you paid for; after that your account drops back to the free tier. Your data is not deleted on downgrade.

How refunds are paid

Refunds go back to the original payment method, normally within 5–10 business days of approval.

Questions? Contact us at phuze-alpha@edato.me.
Operated by 沐聿有限公司 (統一編號 00017890).